Idea
Total services at one-stop without any troubles.

Serving object
large enterprise customers who demand the telecommunications and network applications in nationwide inter-regions and overseas.

Description
The FocOne is a total service at one-stop, including consulting, accepting complains, disposal of business, accounts settlement and technical support. All levels of the VIP customer department of China Telecom (VIP) provide the service. If the requests of clients are urgent, there is a "Green Channel" that can deal with the problems swiftly in VIP. VIP also provides 7x24 hour of service according to the principle, to respond and solve puzzles at the nearest service center, so as to ensure a high-efficient and convenient services to customers. Otherwise, the customers can select freely the different levels of VIP to pay without any troubles.