China Telecom has always considered that its services are closely related to the interests of the broad masses of people and the realization of sustainable development. In the spirit of innovating entirely,and seeking truth through pragmatic efforts,the whole group has been implementing"Customer First,Service Foremost"philosophy,has been continuously endow its services with new connotation.China Telecom has perfected a complete set of service system and market response mechanism based on the consideration that "The front-desk service is the representation,the background service is the support and the network service is the base"so as to provide customers with high-quality services.

For the customer care,China Telecom has set the 10000 special number,any customer,buy dialing the 10000,can enjoy such services as service application,consultation,complaint-making and call-charging checking.China Telecom has also built up the Global Customer Service Center,providing overseas customers with facilities.

For actively pushing forward its services to up to international standards,China Telecom has put forth its SLA Service and comprehensive information service resolutions to meet personalized and in-depth service requirements from customers.