China Telecom has always considered that its services are closely related to the interests of the broad masses of people and the realization of sustainable development. In the spirit of innovating entirely,and seeking truth through pragmatic efforts,the whole group has been implementing"Customer First,Service Foremost"philosophy,has been continuously endow its services with new connotation.China Telecom has perfected a complete set of service system and market response mechanism based on the consideration that "The front-desk service is the representation,the background service is the support and the network service is the base"so as to provide customers with high-quality services.
China Telecom has always considered VIP (very important) customers as important strategic resources and cooperative partners of the corporation. Taking world-class advanced telecom operators as models, China Telecom has been raising its service level comprehensively, stressing to helping customers create value and realizing joint development with customers.
China Telecom has set up a unified but three-level VIP sales and service system that has covered the whole country of China and is extending overseas. With more than 10,000 professional customer managers and several thousand telecom experts, this system is providing VIP customers with international-level comprehensive communications and network services.
